Ayọ is committed to protecting the health and safety of our employees, customers and communities.
Thank you so much for your interest in our products. Due to increased volume and the impact of COVID-19, your order may take longer than usual to arrive. Additionally, our contact team are experiencing a high volume of customer emails, and responses may be longer than usual.
As a family-run company, we consider our employees and customers part of our family. We are here to serve and support you, feel free to reach out to us at any time!
Thank you again for your loyalty and support,
Founder / Owner
Ayọ Fragrance + Design Studios
Why is my shipment delayed?
Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.
Where's my order? Why isn't there a tracking number yet?
We appreciate your patience. We are working to get orders out to you as quickly as possible.
Tracking numbers for your order shipments become available once our carrier partners pick up the packages for delivery. We'll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order. You can also check your orders status to get the latest shipping and tracking info.
Can I delay my shipment?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
How do I cancel my order?
Unfortunately, we're unable to change or cancel an order after you've placed it. If you decide not to keep your items, you can always return them by mail. Currently, we're only accepting returns by mail using our prepaid shipping label. Ayọ Fragrance + Design Studio returns are always free. If we have to cancel your order for inventory or other reasons, we'll notify you as soon as possible.
What is your return policy?
Ayọ Fragrance + Design Studio does not have a set time frame for returns. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. If you do return items, we'll apply the refund to the tender they were purchased with.
How do I return my items ordered online?
Return your items by mail using the prepaid shipping label included in your shipment. Include the invoice with your items, place the prepaid shipping label on the outside of the box and take your package to the nearest USPS drop-off location. If no shipping label was included please email us with your order number to: firstname.lastname@example.org
Due to an increased volume of returns and the impact of COVID-19, we're experiencing processing delays and anticipate returns and/or refunds will take longer than our usual 14 business days.